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About AxiTrader

  • Is your company Australian owned?

    Yes. AxiTrader Limited (incorporation number 25417 BC 2019) is 100% owned by AxiCorp Financial Services Pty Ltd ACN 127 606 348, which is a majority Australian owned entity.

  • Is AxiTrader regulated?

    AxiTrader Limited is registered to provide financial services by the Registrar of International Business Companies and is registered by the Financial Services Authority of Saint Vincent and the Grenadines only. The Financial Services Authority does not regulate, monitor, supervise or license business companies which engage in Forex trading, brokerage or binary options. AxiTrader Limited is not subject to financial services regulation.  

  • Can I visit your offices?

    Yes, you can visit AxiTrader in person but you will first need to book an appointment with your Account Manager.

Opening an AxiTrader MT4 Account

  • How do I open a live trading account?

    Opening a Live trading account with AxiTrader is a fast and simple process - with electronic verification we can get you up and running in a matter of minutes.

    You can open a live trading account here.

  • How long does it take to open a trading account?

    Completing the application form is simple and can be completed in a few minutes. However, before we can open an account, we need to meet our regulatory requirements and verify the identity of the account holder.

    If we're able to confirm your identity electronically, an account can be opened almost instantly. When an individual is required to provide additional documentation for verification, we aim to have all accounts opened within 24 hours.

     

  • What is the main difference between Standard and Pro accounts?

    All trading accounts share similar features, with a few key differences aimed at different traders and strategies. For example, on Standard accounts there are no commission fees, whereas a Pro account has a significantly lower spread but charges commissions per transaction.

    Traders should determine which account is going to be best for their individual needs and trading style.

    Compare trading accounts here.

Using MetaTrader 4

  • What platforms does AxiTrader offer?

    AxiTrader offers free download and installation of the leading MetaTrader 4 (MT4) trading platform across most major devices and operating systems including Windows, Mac, iPhone/iPad and Android, as well as the browser based WebTrader platform.

    Visit our Trading Platforms page or more information on our retail platforms. For institutional platforms please visit AxiPrime.

  • Where can I download the MT4 platform?

    When you complete a Live or Demo application and create an account, you will be sent a link to download the platform on your preferred computer or device.

    If you have an existing Live account and need to download, update or reinstall the MetaTrader 4 platform, the latest version is available in the Client Portal. Once you've logged in, select ‘Download MT4’ from the main menu. You can also Contact AxiTrader via phone, email or live chat to request a download link.

  • How do I install MetaTader 4?

    1. Firstly download MetaTrader 4
    2. Install the application onto your computer
    3. Login to your MT4 trading platform
    4. Create an MT4 practice account

    Watch our How to Install MT4 video.

     

Account Deposits & Withdrawals

  • What methods can I use to fund my account?

    You can fund your account by:

    • Debit and Credit Cards (Visa, Master, Maestro, JCB)
    • Neteller
    • Skrill/Moneybookers
    • China Union Pay (only for Chinese residents)
    • Bank Transfer
    • Broker to Broker Transfer

  • How long does it take to fund my account?

    This will depend on the funding method you wish to choose:

    Funding method

    Duration

    Debit and Credit Cards
    (Visa, Master, Maestro, JCB)

    instant

    Neteller

    instant, max 15 mins

    Skrill/Moneybookers

    instant, max 15 mins

    Global Collect
    (only for Australian Clients)

    3-5 business days but may take longer

    BPAY
    (only for Australian Clients)

    same day or next day

    China Union Pay
    (only for Chinese residents)

    1-3 business days

    Bank Transfer

    • for local payments it is the same day or next day
    • for international payments 3-5 business days
      but may take longer

    Broker to Broker Transfer

    3-5 business days but may take longer

  • What are the costs of funding and withdrawal on my account?

    The associated costs of funding methods and withdrawals are listed in our Product Schedule

CFD Trading Help

  • What is a CFD?

    CFD stands for Contract for Difference. It is effectively a contractbetween a buyer and seller (i.e. the trader and the broker), agreeing to pay the differencebetween the value of an asset at the time the trade was entered into and the value when the trade ends.

    CFDs are most commonly used as a way of trading assets like gold, oil or other commodities without having to physically purchase that asset. Instead, you simply trade on that asset’s real time price movements.

    For example, if you were trading gold as a CFD you would not be buying any real bars of gold. Instead, you would just be trading on the price movements of the gold market.

    And because you are only trading on the price movements, CFD trading allows you to profit on upward or downward price movements, depending on which way you speculate. This is different to investing in physical gold where you would only make a profit by selling the gold for more than you bought it for.

  • Which Indices do you offer?

    A current and complete list of Indices can be found in the product schedule on our website. As a quick reference, some of the most popular Indices are listed in the following table:

    Index

    Underlying
    Financial
    Instrument

    Symbol

    France 40 Index

    CAC 40

    CAC40.FS

    German 30

    DAX

    DAX30.FS

    UK FTSE 100

    FTSE100

    FT100.FS

    US S&P 500

    S&P 500 E-mini

    S&P.FS

    DOW 30

    Dow E-mini

    DJ30.FS

    ASX S&P 200

    ASX SPI 200

    SPI200.FS

    JAPAN 225

    Nikkei 225

    JP225.FS

    Hang Seng

    Hang Seng

    HSI.FS

    Nasdaq 100

    Nasdaq 100 E-mini

    NAS100.FS

    China A50

    FTSE China A50

    CHINA50.FS

    Euro Stoxx 50

    Euro Stoxx 50

    EUSTX50.FS

    Oil

    West Texas Intermediate

    WTI.FS

    Brent Crude

    Brent Crude Oil

    BRENT.FS

    Cocoa

    Cocoa

    COCOA.FS

    Coffee

    Coffee

    COFFEE.FS

    Natural Gas

    Natural Gas

    NATGAS.FS

    Soybean

    Soybean

    SOYBEAN.FS

  • Are your Indices a Future or Spot Price?

    All AxiTrader Index contracts are based on a relevant Futures exchange price, and each Futures contract has an expiry date. If your trade remains open on the date the contract expires, the trade will be rolled over and an adjustment will be made to reflect the difference in contract pricing.

    For reference, the Spot Price is the current market price at which an asset is bought or sold for immediate payment and delivery. With Futures, the price reflects the expected value at which an asset can be bought or sold for delivery in the future.

  • Where can I find the trading hours for an Index CFD?

    For a full list of trading hours of Indices, including opening times, closing times and scheduled breaks in MT4 pricing, please refer to the Product Schedule.

  • Is there a schedule of upcoming contract rollovers?
  • What is a CFD contract rollover?

    All AxiTrader Index contracts are based on a relevant Futures exchange price. Futures contracts have an expiry date that can be several months ahead and those forward prices can be higher or lower than the cash price, depending on market conditions.

    In order to avoid the risks of final day volatility, AxiTrader rolls over contracts one trading day prior to the exchange expiry.

    For example, when the Australian SPI contract expires in March, the price rolls over to the next quarterly price (June). Because of this, the price displayed on the MT4 platform is likely to increase or decrease, dependent on the value of the June contract relative to the March contract. This does not represent an actual price increase or decrease, simply a movement to a new reference point. As such, traders will incur no profit or loss when rolling over to a new contract except for the spread. 

    In order to ensure clients are not adversely affected, AxiTrader will simply make any necessary cash adjustments. You can check CFD Contract Rollover Dates here.

Precious Metals CFD Help

  • What are the trading symbols for Gold, Silver, Palladium and Platinum?

    Metals are traded against the US dollar (USD) and, like standard Forex trades, are presented in pairs, as follows:

    • Gold = XAUUSD
    • Silver = XAGUSD
    • Platinum = XPTUSD
    • Palladium = XPDUSD

  • What are the trading hours for precious metals?

    The market for precious metal products - including Gold, Silver, Palladium, Platinum - opens at 1:00am Monday (Server time) and closes at midnight (24:00) on Friday (Server time). There is a break in the market between 24:00 and 1:00am (Server time) each morning.

    For more details please refer to our Product Schedule.

  • What is the minimum trade size for Gold/Silver/Platinum/Palladium?

    The minimum trade size for precious metals is 0.01 of a standard lot.

AxiTrader Demo Accounts

  • How can I request a Demo trading account?

    You can open a free Demo account here.

    Once you have completed the application you will be sent an email with links to download the MT4 trading platform, or access MT4 WebTrader for online trading.

    The MT4 platform can also be downloaded at any time from the AxiTrader website from the client portal for account holders.

  • How can I create a Demo account on the MT4 trading platform?

    After you have opened the MT4 terminal, use the following instructions:

    1. Click on File in the top left corner of the main menu
    2. Go to Open an Account
    3. Click on Scan and select the US03 demo server, then click Next
    4. Tick New Demo Account and click Next
    5. Fill in your details, select the account type, deposit amount, leverage and tick the Subscribe to Newsletters box, then click Next
    6. You will be given a new set of demo login details

    For more instructions, please go to our video tutorials page.

  • How long does a Demo account last for?

    Demo accounts expire 30 days after registration.

    Non-expiring Demo accounts can be added to any Live and funded trading account. To add a permanent Demo account to your Live trading account, Contact Us, or use the Live Chat facility.

  • How can I extend the duration of my Demo account?

    To make a Demo account non-expiring, you will first need to open a Live AxiTrader trading account. Once this account is active, send the Live and Demo account numbers to service@axitrader.com and our Client Services team will update your Demo account to a permanent status. This can also be requested via our Live Chat system.

MT4 Troubleshooting

  • What should I do if MT4 cannot connect?

    If your MT4 platform has no connection, please check through the following list of troubleshooting tips to try and eliminate common problems:

    • No internet: Please check your wifi is connected or network cable is plugged in.
    • Your proxy server or local network connection may be blocked. If this is the case, you will need to ask your System Administrator for the proxy server address and the port used to connect the internet. once you have this information, enter it into MetaTrader:
      • Go to the "Tools" menu and select "Options" > "Server". Check "Enable proxy server" and click "Proxy..."
      • Enter the proxy server address and port, followed by your MetaTrader login and password.
    • Your computer has a firewall program or antivirus software blocking the port. This may need to be disabled in order to continue.
    • You have an outdated version of the MT4 platform. To see what version you are using, go to the “Help” menu and select “About”. Updated versions of MT4 can be downloaded from the AxiTrader Client Portal and the AxiTrader website. Our Client Experience team can also send you direct download links via email or Live Chat.

  • What does the "Invalid Account" notification mean?

    If you receive an Invalid Account notification, please consult the following troubleshooting tips:

    • Incorrect login number: confirm the number is the same as the one provided in the welcome email you received when you first opened your account
    • Incorrect password: if you have not changed your password, check that the password matches the one provided in the welcome email you received when you first opened your account. If you have changed your password but can't remember it, click here to reset.
    • Incorrect server: to check that you are connected to the right server, use the dropdown menu to see a list of available servers. If you are unsure over the server, please check your welcome email. If your preferred server is not visible, refer to the platform FAQs for a full list of servers that can be copied into the platform.
    • Account no longer exists: your account may have been closed. Please contact our Client Services team for support, or to open a new account.

  • What does the "Trade is disabled" notification mean?

    Here are some common reasons for a trade being disabled (please also see the "Market Closed" section).

    • Trading closed due to a holiday – normal trading schedules can be interrupted during national holidays and other days of significance. To check scheduled trading breaks for specific instruments, please refer to our Product Schedule.
    • Trading was closed due to a force majeure or unforeseen event.
    • Your account has not yet been activated – to check the status of your account, please speak to your Account Manager or our Client Experience team.

Forex Trading Help

  • How many FX pairs does AxiTrader offer?

    AxiTrader currently offers 66 Forex pairs for trading. A full list of all available pairs can be viewed in the MT4 trading terminal, within the Market Watch window.

  • What times can I trade?

    AxiTrader's FX pricing currently operates between Monday 00:00 and Friday 24:00 (MT4 Server Time).

  • Can I trade micro lots and mini lots with AxiTrader?

    Yes. You are able to trade micro, mini and standard lot sizes on Standard and Pro accounts. The trade size can start at a minimum of 0.01 of a lot, up to a maximum of 50 standard lots.

  • What are AxiTrader’s commissions?

    Standard accounts have no fees and no commissions. Pro accounts charge a small commission of USD$3.50 per lot ($7 round trip) in conjunction for having lower spreads. For more details and the latest pricing, please refer to our product schedule.

Accounts and Password Help

  • How do I transfer funds between personal accounts?

    To transfer funds between trading accounts, login to the Client Portal. The Client Portal can also be accessed from the menu bar on the AxiTrader home page. To access the portal you will need to enter your MT4 login details.

    Login to the client portal

    Inside the portal, select Internal Transfer then select the accounts and amount you want to transfer.

    Internal funds transfer

  • Can I change the base currency of my account?

    If the account has not been funded, please send an email request to service@axitrader.com with the account number and preferred currency so our Client Services team can make the necessary adjustment.

    Once an account has been funded there is unfortunately no way to change the currency of the account. To use a different base currency, you will need to request a new trading account. This can be done through the Client Portal by selecting New Trading Account and specifying the currency, leverage and account type.

    Select your account base currency

  • How can I change my contact details?

    To view your current contact details, log in to the Client Portal and select Personal Details. These details cannot be changed manually. To make an amendment, please send confirmation of the old and new details to service@axitrader.com. Please note: in order to ensure the security of your account, we may request additional ID verification before any changes can be made.

    Select your account base currency

  • How do I request additional accounts?

    New or additional accounts can be requested by logging into the AxiTrader Client Portal and selecting New Trading Account. You will be able to set the account type, currency and desired leverage before you submit your request.

    Additional accounts

Help for Partners

  • Can I refer customers without becoming an Affiliate or an IB?

    Referring customers without being a corporate partner of AxiTrader can only be done by clients with a live account. AxiTrader offers a ‘Refer a Friend’ bonus to clients introducing friends or associates. Simply contact your account manager directly with your MT4 account number and the contact details. Please be aware that this offer is not always active.

  • How do I become an Introducing Broker?

    If you already have a Live account, you can contact your account manager directly and they will be able to provide all application forms and information. If you do not have a Live account please go to our IB and referrals page and fill in your details on the Make an Enquiry section on the page and you will be contacted by one of our representatives?

Bitcoin Trading Help

  • Can I trade Bitcoin with AxiTrader?

    Yes, Bitcoin can be traded as a CFD on the MT4 trading platform in the same way as most other major currencies.

  • Do I own the actual Bitcoin when trading it with AxiTrader?

    No, but you can take advantage of the changing buy and sell prices of Bitcoin CFD without having to buy the underlying Bitcoin itself. That means you do not own the actual asset and do not need to worry about having to store them in a Bitcoin wallet.

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