Help with your AxiTrader Account

  • How do I transfer funds between personal accounts?

    To transfer funds between trading accounts, login to the Client Portal. The Client Portal can also be accessed from the menu bar on the AxiTrader home page. To access the portal you will need to enter your MT4 login details.

    Login to the client portal

    Inside the portal, select Internal Transfer then select the accounts and amount you want to transfer.

    Internal funds transfer

  • Can I change the base currency of my account?

    If the account has not been funded, please send an email request to service@axitrader.com with the account number and preferred currency so our Client Services team can make the necessary adjustment.

    Once an account has been funded there is unfortunately no way to change the currency of the account. To use a different base currency, you will need to request a new trading account. This can be done through the Client Portal by selecting New Trading Account and specifying the currency, leverage and account type.

    Select your account base currency

  • How can I change my contact details?

    To view your current contact details, log in to the Client Portal and select Personal Details. These details cannot be changed manually. To make an amendment, please send confirmation of the old and new details to service@axitrader.com. Please note: in order to ensure the security of your account, we may request additional ID verification before any changes can be made.

    Select your account base currency

  • How do I request additional accounts?

    New or additional accounts can be requested by logging into the AxiTrader Client Portal and selecting New Trading Account. You will be able to set the account type, currency and desired leverage before you submit your request.

    Additional accounts

  • How do I change my leverage?

    You can request a change to the leverage of your trading account by logging into the AxiTrader Client Portal, selecting the Leverage Change option and navigating through the options.

    Change leverage

  • I forgot my password – what do I do?

    To reset the password on a Live account, go to the AxiTrader homepage and hover over the Client Login. The Reset MT4 Password option will appear from the dropdown menu.

    Change leverage

    To change your password, you will need to enter your MT4 login and the email address registered to your trading account. You will have the option to request a password reset via a PIN number sent to your mobile phone via SMS. Please note: changing your password will also change your Client Portal password.  

    To reset a password on a Demo account or for any other issues, please contact Client Services

     

  • I need to download my platform again. Where can I find the link?

    You can download the MT4 platform in several ways:

    • select Download MT4 from the header of the AxiTrader website.
    • search your email inbox for the welcome email containing your AxiTrader account details. This also has links to download the software.
    • Contact our Client Services team via phone, email or web chat and they can provide you with a direct link

  • How can I close my account?

    Before you can close an account, you will first need to remove all funds from the account(s). This can be done through the Client Portal via a withdrawal or transfer. Once the balance is Nil you will need to send an email to service@axitrader.com confirming your account number and a written request for it to be closed.

  • How do I appoint a Power of Attorney?

    To appoint a Power of Attorney for a trading account you will need to contact Client Services, they will provide you with a Power of Attorney form to be completed and returned to service@axitrader.com. If you are giving the Power of Attorney to a non-family member, additional documentation (proof of ID and address) may be requested.

  • What happens to my money if I die?

    In the event of the death of an account holder, AxiTrader should be notified as soon as possible. Once we have been notified the account will be disabled. We will need to be provided with a copy of the death certificate and, once this is received, we can then start the process of returning any outstanding balance.